Call us now: 1-800-461-6669
Contact us | My Account

Your terms and conditions of use

Opening an Account :

We make your first order easy! Just pick up the phone , fax or order on line. We accept Cheque/Visa/Mastecard. An initial credit limit will be set and periodically adjusted based on purchasing history and account status.

Shipping Terms :

Local (Lower Mainland) orders placed before 10:00AM Pacific Time are shipped the same day, with same day delivery. Out of Town orders placed before 3:00PM Pacific Time are shipped the same day. Out of Town delivery is within 2-5 working days depending upon location. In most cases J&P will cover the shipping charges for orders exceeding the specified minimum order size for location. Lower Mainland -$100.00, BC,AB,SKJ MB -$250.00 and ON, QC $325.00. All other areas will be charged freight dependent on the order. Additional charges applies to LIQUID Shipments and remote area destinations.

Claims and Returns:

Please check your order immediately upon receipt! Report any damage or short shipments within 5 working days to receive full credit. All returns must be made within 30 days of receipt of the order for full credit. You must obtain a RETURN AUTHORIZATION from our office for all returns and we will advise or arrange the method of return. All returns should be repackaged in original packaging and be in re-saleable condition for full credit. Re-stocking fees will apply to returns over 30 days. Special order items cannot be returned.

Defective Product :

If your item is defective, please contact us immediately, and we will arrange to have it replaced as soon as possible. We will contact the supplier to have them look into it. In some cases , they will require the defective item back for examination by their Quality Control department. Any information on the item’s packaging, such as lot number, date of manufacture or expiry date will be required by the supplier. So, please keep the defective item and packaging until given authorization to discard.

Pricing :

We try to offer competitive pricing on all items we carry. All prices are in Canadian Dollars and GST/PST are charged where applicable. We are not responsible for typographical errors.

Payment Terms :

All invoices are due within 15 days of invoice date. Statements will be issued upon request and if the account shows a balance owing. Overdue balances are subject to interest charges of 2% per month.